# Privacy At Linea Home Designs, we’re committed to protecting and respecting your privacy. Linea Home Designs provides home refurbishment services. We are committed to processing personal information about our customers in ways that comply with current legal and regulatory obligations, and to being clear about what we do with their personal information. This Policy explains how we use personal information we may collect when you contact us, use our services or otherwise deal with Linea Home Designs. We may change this Policy from time to time, so please check this page occasionally for updates. ## Who are we? Linea Home Designs is a small business run by Luke Harmsworth and is the data controller for this website. ## Your personal data So we can deliver an effective service, at times we need to collect and use your personal data. This notice outlines the types of data we use and how and why we will use it. ### Purpose: To register you as a customer/user - What we need: Your name, address, phone number, and email address - The legal basis for us processing this: Performance of a contract - How long will we keep this data: For as long as you remain a customer - Where the data is sourced: Directly from you ### Purpose: To communicate details of products/services to you - What we need: Email address and your communication preferences - The legal basis for us processing this: Your consent to do so - How long will we keep this data: For as long as you consent to us processing - Where the data is sourced: Directly from you ### Purpose: To deliver our services or products to you - What we need: Name, address, phone number, email address, payment details - The legal basis for us processing this: Performance of a contract - How long will we keep this data: For as long as you are a registered customer - Where the data is sourced: Directly from you ### Purpose: To update you on relevant changes to our organisation - What we need: Name, email address - The legal basis for us processing this: Performance of a contract - How long will we keep this data: For as long as you are a registered customer - Where the data is sourced: Directly from you ### Purpose: To update you on relevant statutory changes that may affect our products/services, or our relationship with you - What we need: Name, email address - The legal basis for us processing this: Performance of a contract - How long will we keep this data: For as long as you are a registered customer - Where the data is sourced: Directly from you ## Website privacy and cookies The Linea website is privacy-first. It does not use cookies, localStorage, sessionStorage or similar browser storage. Linea does not collect or store visitor IP addresses for analytics or tracking, does not create visitor IDs or user profiles, and does not perform cross-session, cross-device or cross-site tracking. See the [Cookie Policy](/cookie-policy/) for the short version. ## Links to other websites Our website may contain links to other websites run by other businesses or organisations. This privacy policy applies only to our website, so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website. In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site. ## Your Rights Whilst we are holding or processing your personal data, you have the following rights: - The right of access – you have the right to request a copy of the information that we hold about you. - The right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete. - The right to be forgotten – in certain circumstances, you can ask for the data we hold about you to be deleted. - The right to the restriction of processing – where certain conditions apply you have a right to restrict the processing of your personal data. - The right of portability – you have the right to have the data we hold about you transferred to another organisation. - The right to object – you have the right to object to certain types of processing such as direct marketing. - The right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling. - The right to judicial review – in the event that we refuse your request under rights of access, we will provide you with a reason as to why. If you are not satisfied with this you have the right to complain to the relevant supervisory authority. - Consent – where you have consented to the processing of your personal data, you have the right to remove this consent at any time. You can exercise these rights at any time by contacting us. ## Key Contacts Our Data Protection Representative is responsible for helping ensure we treat your personal data appropriately. They can be contacted through the following means: Data Protection Representative Name: Luke Harmsworth Email: enquiries (at) lineahomedesign (dot) com Phone: 07849 083 919 ## Complaints If you feel you need to make a complaint about how we are processing your personal data, you can contact the Information Commissioner’s Office as the relevant supervisory authority. You do so through the following means: Website – ico.org.uk/concerns/handling Helpline – 0303 123 1113 Email – casework (at) ico (dot) org (dot) uk Post – Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF